Union Jack

Building confidence through long-term FX partnership.

^{Union Jack needed a reliable alternative to costly bank transfers for ongoing international trading. With TorFX, the business gained faster execution, competitive rates and a trusted account manager who provides consistent guidance across both familiar and new currencies.}

Challenge

Union Jack is an Australian business with long standing international trading requirements, primarily dealing in a GBP but also needing support with other currencies from time to time. Prior to working with TorFX, international payments were managed through traditional banks, resulting in high fees, slower transfers and limited support. As the business grew, the need for a trusted foreign exchange partner became increasingly important, particularly one that could offer reliability, speed and personalised guidance over the long term.

Solution

Since 2015, Union Jack has been working with TorFX, building a relationship that has spanned more than 11 years. Throughout this time, the business has worked closely with dedicated account managers, ensuring continuity and deep understanding of the company’s needs. TorFX provides an old-fashioned, relationship-driven service, offering direct access to an account manager, fast execution of currency transfers and expert guidance on both familiar and unfamiliar currency pairs. This personalised approach allows Union Jack to book transfers efficiently, receive guidance when expanding into new currencies, and avoid the unnecessary costs associated with bank transfers.

Outcome

By working with TorFX for over a decade, Union Jack has benefited from faster, more cost-effective currency transfers and a level of personal service that is increasingly rare. The trusted relationship with their account managers has enabled confident decision making, smoother international payments and expert support when navigating new currency requirements. The reliability and personal touch of TorFX has become an integral part of Union Jack’s business operations, supporting efficiency, growth and peace of mind.

“TorFX are almost like family. Their old-fashioned service is a surprise these days, with a personal touch that does not happen much in the 21st century. I discovered TorFX on the advice of a fellow business associate after doing bank transfers for many years and being charged for the honour. Over the years my account manager has become someone I can totally rely on. The personal touch allows for quick currency transfers for my business, and their advice on unfamiliar currency exchanges, beyond Sterling, has been a definite asset.”

Other case studies

^{Read real-world examples of how we’ve helped businesses make their international payments fast, secure and cost-effective.}

Aus Railway Services

Personalised FX support and forward contracts helped Aus Railway Services lock in certainty and protect cash flow.

Rescue Mission for Children

Smarter FX guidance and faster international transfers helped Rescue Mission for Children Inc. stretch every donated dollar further.

Australian Art Enterprises

Hands-on FX guidance helped Australian Art Enterprises plan costs with confidence and simplify overseas payments.

Union Jack – TorFX case study